SHIPPING & PAYMENT

We strive to provide seamless shipping and secure payment options for a hassle-free shopping experience. Below are answers to common queries regarding our shipping and payment processes.
 
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Last updated: December 2024

1. Shipping Charges

Q: What are your shipping charges?

A: Orders under Rs. 3000 incur a delivery fee of Rs. 100, while shipping is free for orders above Rs. 3000.

Q: Do you charge additional fees for cash-on-delivery orders?

A: No, there are no additional fees for cash-on-delivery orders.

Q: Are there any special offers or free shipping deals available?

A: Yes, free shipping is automatically applied for orders above Rs. 3000.

Q: Is there a difference in shipping charges for different cities?

A: No, shipping charges are consistent across all cities in Pakistan.

2. Delivery Time

Q: How long does delivery take for Faisalabad?

A: Orders within Faisalabad are delivered on the same day or the next day.

Q: How long does delivery take for other cities in Pakistan?

A: Delivery to other cities typically takes 3 to 5 working days.

Q: Do you deliver on weekends or public holidays?

Deliveries may not be available on public holidays, but weekend delivery depends on the courier's schedule.

Q: Can I choose a specific delivery time slot?

A: Currently, we do not offer specific delivery time slots.

3. Order Tracking

Q: Can I track my order?

A: Yes, you can track your order using the tracking ID provided via email or WhatsApp.

Q: How do I track my order from Leopards Courier?

A: Visit Leopards Courier Tracking and enter your tracking ID.

Q: How do I track my order from PostEx?

A: You can track your order at PostEx Tracking using your tracking ID.

Q: Will I receive tracking updates via WhatsApp or email?

A: Yes, we provide tracking updates via WhatsApp and email once your order is shipped.

4. Payment Methods

Q: What payment methods do you accept?

A: We accept cash on delivery (COD), bank transfers, Credit/ Debit card payment (Visa, Master UnionPay, PakPay), mobile wallet (Jazz Cash, Easy Paisa, Nayapay, Sadapay), RAAST ID

Q: Do you offer cash on delivery (COD) across Pakistan?

A: Yes, COD is available across Pakistan for your convenience.

Q: Are online payment options secure?

A: Yes, all online payment methods are processed through secure and trusted gateways.

Q: Do you accept international payments for orders placed outside Pakistan?

A: We do accept international payments.

5. Shipping Policy

Q: What happens if my order is delayed?

A: In case of delays, you will be notified via WhatsApp or email with updated delivery information.

Q: Can I change the delivery address after placing an order?

A: Yes, you can contact us to update the address before your order is dispatched.

Q: Do you ship to remote areas or rural regions in Pakistan?

A: Yes, we deliver to most remote and rural areas across Pakistan.

Q: What is your policy for lost or damaged shipments?

A: If your shipment is lost or damaged, please contact us immediately for assistance or resolution.