Frequently Asked Questions

At Yak Wear, we’re committed to providing a seamless shopping experience. Below, you'll find answers to the most common questions about our products, shipping, returns, and more. If you need further assistance, feel free to reach out to our team!
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Last updated: December 2024

1. General Questions

Q: What is Yak Wears?

A: Yak Wears is a luxury fitness apparel brand that specializes in precision-crafted designs made from premium fabrics. We focus on blending style, comfort, and durability to enhance your active lifestyle.

Q: How does Yak Wears stand out in the crowded market of fitness apparel?

A: Yak Wears redefines luxury in fitness apparel by offering meticulously designed products that combine high-performance features with sophisticated aesthetics. Our attention to detail, the selection of premium fabrics, and commitment to unmatched performance set us apart from other brands.

Q: What kinds of apparel can I find at Yak Wears?

A: Yak Wears offers a wide range of luxury fitness apparel, including leggings, sports bras, tank tops, athletic jackets, and more. Each product is designed to provide functionality and style for various types of physical activities.

Q: How do I choose the right size for Yak Wears apparel?

A: We provide a detailed sizing guide on our website to help you find the perfect fit. We recommend measuring your body and comparing it to our size chart for the best results. Additionally, our customer service team is available to assist with sizing queries.

2. Product Questions

Q: How do I place an order?

A: Simply browse our collections, add your desired items to the cart, and proceed to checkout. Follow the prompts for payment and delivery details.

Q: What payment methods do you accept?

A: We accept COD, Bank Transfer, Credit/ Debit card payment (Visa, Master UnionPay, PakPay), mobile wallet (Jazz Cash, Easy Paisa, Nayapay, Sadapay), RAAST ID for a seamless shopping experience.

Q: How do I care for this product?

Care instructions for each product are also listed on the product page, under the "Details" section. Please follow the care instructions to ensure the longevity of your product.

Q: Can I cancel my order?

A: yes you can cancel your order but you'd have to inform us before 7Pm on same day you booked your order

Q: Do you offer order tracking?

A: We ship our orders through Leopards Courier and PostEx. You can easily track your order using the tracking ID provided via email or WhatsApp. Simply click on the following links:

Leopards Courier Tracking: https://leopardscourier.com/tracking/

PostEx Tracking: https://www.postex.pk/tracking/

3. Product Details and Sizing

Q: How can I ensure I order the right size?

A: Refer to our detailed size guide available on every product page for the perfect fit.

Q: Are your products made in Pakistan?

A: Yes, all Yak Wear apparel is proudly manufactured in-house using premium fabrics.

Q: Is Yak Wears committed to sustainability in its fabric choices?

A: Yes, we prioritize sustainability in our production process and source eco-friendly materials whenever possible. Our premium fabrics are chosen not just for performance, but also for their eco-conscious production methods.

Q: What are the care instructions for my Yak Wears clothing?

A: To ensure the longevity of your Yak Wears apparel, we recommend washing it in cold water, avoiding bleach, and tumble drying on a low heat setting. Please refer to the care label on each garment for specific instructions.

4.Returns and Exchanges

Q: What is your return policy?

A: You can return or exchange unworn items within 7 days of delivery. Contact us at info@yakwears.com for assistance.

Q: Are there any items non-returnable?

A: Customized orders and final sale items are non-returnable.

Q: What is your return and exchange policy?

A: Yes, we offer a return and exchange policy for our customers. If you are not fully satisfied with your purchase, you can initiate a return or exchange within 7 days of receiving your order. Please visit our website for detailed instructions on how to process returns or exchanges.

Q: How can I receive updates about Yak Wears' latest collections and promotions?

A: To stay informed about new arrivals, promotions, and exclusive offers, sign up for our newsletter on our website. You can also follow us on our social media platforms for regular updates and behind-the-scenes insights.

5. Customer Support

Q: How do I contact Yak Wear?

A: You can reach us at info@yakwears.com or call +92300 1966000 for prompt support.

Q: Do you have a physical store?

A: Currently, we are an online-only store, ensuring convenience and accessibility nationwide.

Q. Do you ship internationally or offer bulk orders?

A: Yes, we ship internationally and we do offer bulk orders

Feel free to reach out if you have more questions or if there's anything specific, you'd like to know about Yak Wears!